I was quite pleased that the problems I experienced with my wireless connection had been resolved. However, at the time I was staying at my dad’s place, and I wondered whether or not I’d be affected by the same issue when I got home.
When I left, the BT Fon service hadn’t been activated, so I hadn’t seen any drop in performance of the connection between the laptop and the router before, but on my return I noticed that they’d finally got round to switching it on. If I’m honest, I rarely use the laptop when I’m at home (I far prefer a full-sized keyboard), but I thought I’d test it anyhow.
The first thing I checked was the firmware version – it was still showing 6.2.6.E. I then switched on the laptop and did some browsing. There appeared to be no problem at first, but I left it for a bit and then came back to discover that indeed the signal quality had deteriorated.
I wasn’t too concerned. At my dad’s I just rebooted the router and the next day it had automagically updated itself. I didn’t even have to do a reboot on my own – it just updated without any problems.
One thing that niggles, though – there is a utility that can be downloaded from BT, but a) it’s in an obscure location and can only be found by Googling and b) it only allows one to update to the E variant. I would suggest to BT that when they release the next version of the firmware, they perhaps add a facility on the router homepage itself allowing the user to initiate the download. For most people I would imagine the auto-update to be sufficient, but when I was experiencing major problems it was frustrating to have to wait for it to happen this way.
Just a thought.
Hey Gus. I’m assuming you’ve got a Sony Vaio – please can you tell me what I need to download for the BT HomeHub (and where I can find it…) as I’m having exactly the same problems that you’re describing above…
cheers
Hen
I’m emailing you direct, Hen, but I’ll post it here for the benefit of anyone else who has the same problem.
First, I’d check your that your hub hasn’t already got the latest version of the software. Type bthomehub.home (or enter 192.168.1.254 into the address bar in your browser) and go to your Hub Settings page. At the very bottom of the page there should be a purple bar which will give the current firmware version. Mine is 6.2.6H.
If you’re still on 6.2.6E or another version, go to http://www.btopenworld.com/broadband/adhoc_pages/hub_firmware.html and download the Firmware recovery tool. I’d seriously recommend downloading the instructions too.
Disclaimer: if it all goes awry, I’m not responsible! If in doubt, contact BT’s tech support team.